Privacy Policy

Your privacy on the internet is very important to us. The success of our business depends upon our ability to maintain the trust of our clients. As part of our operation we gather certain types of information about you, and we would like to explain the types of information we gather, and what we do with it.

Information Collected

Two types of information are collected from users:

• Traffic pattern information on our websites.
• Personal information such as names, addresses, email addresses etc.

Traffic pattern information includes information on which pages users access or visit, and how many users log into the website on a daily basis. This kind of information is only used in aggregated format.

Personal information is collected when users provide personal information upon registering for membership or when applying on-line for an account. All data will be held in compliance with current and future legislation. This personal information will be retained, shared between and used by Hargreaves Lansdown and City Index for the following purposes:

Use of Information

Hargreaves Lansdown will use the information:

• To contact you by mail, email and other means of communication to provide you with the information on your requested service or product. We may also provide you with information, special offers, and promotions of other products and services. If you don't want to receive information on other products or services you can write to us to let us know at the following address: Hargreaves Lansdown, Kendal House, 4 Brighton Mews, Clifton, Bristol BS8 2NX.
• To help us respond to any specific enquiries you may have about the service or product.
• To improve the content of the service.

Under the terms of the Data Protection Act, you are entitled to a copy of the personal data held by us on payment of a fee.

City Index will use the information:

• To help us respond to any specific enquiries you may have about the service or product.
• To improve the content of the service.
• To customise the content and/or layout of the service for each individual user.

Hargreaves Lansdown may also disclose personal information when we believe in good faith that disclosure is legally required, such as to regulators and government entities.

Use of Cookies

Hargreaves Lansdown and City Index use cookies to collect information. A cookie is a small data file that most major web sites write to your hard disk for record keeping purposes when you visit them. Cookies allow us to measure activity on the website and to improve your user experience, for example by remembering your passwords and viewing preferences, thus allowing you to visit various member-only parts of the website without re-registering. Cookies are also used to measure activity on the website and make improvements and updates based on which areas are popular and which are not.

Hargreaves Lansdown and City Index do not use cookies to retrieve information which was not originally sent in a cookie. Apart from personal information voluntarily provided by you, information transferred through cookies is not used for any promotional or marketing purpose.